CB Media Interface Description

Revisions

Introduction

This document contains a description of the standard interfaces for implementation of data exchange with CB via webservices.

Overview webservices

This chapter gives an overview of the available interaction patterns for data exchange with CB. The figure below gives an high level overview of the CB system landscape and the available webservice operations.

CB provides REST based webservices. In REST operations define the available activities.

The webservices provide online creation and cancelation of media orders at CB. Changes to an order (other than cancel) are not available. Resending an order is possible only when the order was not accepted by CB earlier. 

Webservices are available 24 hours a day, 7 days a week, however order handling is restricted to warehouse working hours. Our regular maintenance window is on Saturday from 08:00 hours until 14:00 hours. The webservice operations are available during this time, but received requests are stored only (i.e. not validated or processed).

File versus Webservice

Communication about orders is based on the receiving channel, i.e. file base communication is used for orders received via file based interfaces and webservice communication is used for orders received via the webservice.

Orders are processed independent from the receiving channel.

Timing

Webservice requests are processed realtime, i.e. an order is registered immediately when the webservice call is executed. Order processing at CB is based on scheduled processes and not primarily triggered by the webservice request.

Responses to the requester are send in Near-Realtime (NRT) with an average delay of 2 to 3 minutes. The regular maximum delay is 5 minutes, in exceptions running up to 10 minutes. During this timeframe the orderstatus has reached a status that is not yet reported to the requestor.

Volume

Webservice requests are limited to a maximum of 10 requests per service per second per requestor.

Performance

The media webservices comply with the generic CB webservice performance requirements:

• Average response time within 2 seconds during prime-time (08:00-01:00 CET)
• Response within 3 seconds for 99,95% of the requests during prime-time
• Response within 6 seconds for 99% of the requests outside prime-time

MediaOrderB2C

MediaOrderNotify

MediaShipment

MediaShipmentNotify

Process flows

This chapter contains the identified flows when using webservices to order physical books at CB. The most common and regular scenario is describes in the happy flow. In addition 7 frequent scenarios are described in alternative flows.

Happy Flow

The customer orders one or more products, stock is available and the order is shipped in one shipment.

Flow description:

• The customer puts one or more products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder
• CB verifies and accepts the order, the shop is notified with the operation notifyOrder and status event In Progress
• CB assigns stock to the order
• CB starts order processing. Cancellation of the order is not possible anymore, the shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status to see which orderlines are ready for production and cannot be cancelled anymore
• CB executes pick and pack for the order and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer
• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 1 – multiple shipments

The customer orders multiple products and stock is available for all products. At pick and pack multiple shipping units are created. The order is shipped in multiple shipments.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder
• CB verifies and accepts the order, the shop is notified with the operation notifyOrder and status event In Progress
• CB assigns stock to the order
• CB starts order processing. The shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status to see which orderline(s) are ready for production and cannot be cancelled anymore

• CB executes pick and pack for orderline 1 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 2 – multiple shipments due to partial backorder

The customer orders multiple products and stock is available for at least one product. Also at least one product is in backlog. The order is shipped in multiple shipments.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder
• CB verifies and accepts the order, the shop is notified with the operation notifyOrder and status event In Progress

• CB assigns stock and start order processing for orderline 1. The shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status to see which orderline(s) are ready for production and cannot be cancelled anymore
• CB executes pick and pack for orderline 1 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB received stock for orderline 2, assigns stock and start order processing for orderline 2. The shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status to see which orderline(s) are ready for production and cannot be cancelled anymore
• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 3 – customer cancellation

The customer orders one or more products, but decides to cancel the order shortly after ordering.

Flow description:

• The customer puts one or more products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• The customer decides to cancel the order at the shop
• The shop forwards the cancel request per orderline to CB with the operation cancelOrderLine.The operation confirms a successful cancellation
• The shop confirms the cancellation to the customer
• CB informs the shop that the complete order is cancelled with the operation notifyOrder and status event Cancelled

Alternative Flow 4 – partial customer cancellation

The customer orders multiple products, but decides to cancel at least one of the orderlines but not all shortly after ordering.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• The customer decides to cancel orderline 1 in the shop
• The shop forwards the cancel request for orderline 1 to CB with the operation cancelOrderLine.The operation confirms a successful cancellation
• The shop confirms the cancellation to the customer

• CB assigns stock and start order processing for orderline 2. The shop is notified with the operation notifyOrder and status event ProductionReady
• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 5 – CB order reject

The customer orders one or more products, but the order is not accepted by CB due to unknown products.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms rejection of the order

Alternative Flow 6 – partial CB cancellation

The customer orders multiple products and stock is available for at least one product. Also stock is not available for at least one product and backlog is not allowed.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order

• CB verifies the order and identifies that orderline 1 is not available, the shop is notified with the operation notifyOrder and status event Warning
• The shop retrieves the order process status to see which orderline(s) are not available

• CB assigns stock and start order processing for orderline 2. The shop is notified with the operation notifyOrder and status event ProductionReady
• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 7 – order during service window

The customer orders one or more products during the service window. Stock is available for all products.

Flow description:

• The customer puts one or more products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms receipt of the order during the service window

• CB confirms acceptance of the order after the service window ended
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• CB assigns stock and start order processing for the order. The shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status with operation getOrderStatus to see which orderline(s) are ready for production and cannot be cancelled anymore

• CB executes pick and pack for the order and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 8 – cancel during service window

The customer orders one or more products, but decides to cancel the order during the service window.

Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• The customer decides to cancel the order in the shop
• The shop forwards the cancel request per orderline to CB with the operation cancelOrderLine. The operation confirms receipt of the cancellation request during the service window

• CB confirms a successful cancellation of the order after the service window ended to the shop with the operation notifyOrder and status event Cancelled
• The shop confirms the cancellation to the customer

Webservice operations

This chapter describes the operations including some special remarks. Webservices are defined in the English language, available values in enumerations are also in human readable English (if possible).

Responses

The operations reply with a http response code as indication of the result. Regular http codes 200 and 204 indicate a successful request, codes like 400 and 404 indicate a failure.

Error messages

When the request is not successful the response includes an error message to identify the reason. Error codes are grouped into:

• WXX The request does not comply with the yaml definition;
• WMS Authorization failures;
• WMO The request encountered a mapping error, mainly due to incorrect shipment date(s);
• WSP No body supplied;
• OMS A supplied value encountered a functional error, like unknown SKU.

The list of error codes within these groups may change in time without notice

Generic error messages

• WXX-00001         Reported field does not comply with yaml definition
• WXX-00002         Reported field is not recognized

• WMS-00001         invalid length for password
• WMS-00002         invalid username/password combination
• WMS-00005         No username and/or password provided by the caller

• WMS-00001         Invalid length for password
• WMS-00002         Invalid username/password combination
• WMS-00003         Invalid service
• WMS-00004         Not authorized to use this service
• WMS-00005         No username and/or password provided by the caller
• WMS-00006         Unable to authenticate
• WMS-00007         Unable to authorize

• WMO-00013        Empty body

Order

placeOrder

The operation placeOrder supports sending one order for a customer. An order can contain multiple orderlines, each for a specific title. Confirmation of the operation is provided with a http-response-code.

Check order identification (Requestor Order Id)

The identification of an order is used to check if an order already exists in the CB systems. If this is the case the new order is rejected. Only open orders are taken into account, so closed/cancelled orders are ignored.

Order type

The operation is available for order types ShipBuyer (LNAFN), ShipOwner (LNEIG) and ShipSecundaryOwner (LMEONE).

Sender and Owner

In the common scenario for media orders the sender requests CB to ship titles owned by a publisher to a consumer. This scenario identifies the publisher as owner, the sender (shop) as buyer from the owner and the consumer as receiver (and buying from the shop).

An alternative scenario is secondary ownership, in this alternative scenario the sender (shop) already purchased titles from the publisher and requests CB to ship from its own stock.

Party

Because parties where goods have to be delivered are not known by CB the PartyType “ReceiverAddress,” is mandatory and all name and address information must be provided.

Values added services (VAS)

VAS activities can be controlled by means of special handling instructions for the order.

Examples of instructions:

• Wrap the books in gift paper
• Add leaflet to the package

Available special handling instructions must be agreed upon in advance by requestor and CB.

Specific error messages

OMS-01097         Unknown SKU

OMS-01099         Duplicate OrderId

OMS-01100         Unknown ShipmentCode

OMS-01107         Unknown CountryCode

OMS-01202         Unknown RelationId

OMS-01315         Unknown SKU

OMS-01338         Unknown document

cancelOrderLine

The operation cancelOrderLine supports cancellation of one orderline. Cancellation is available until the orderline is released for production (“vrijgegeven”). Confirmation of the operation is provided with a http-response-code.

The operation requires the OrderId and OrderLineId as input and is available for orders entered via webservices only.

Specific error messages

OMS-01201         Unable to map sending party

OMS-01216         Unable to map OrderId

OMS-01251         Unable to map OrderLineId

OMS-01269         Unable to cancel. Orderline already processed

getOrderStatus

When the status of an order or orderline is changed a notifyOrder message is sent. This is the preferred trigger to call the operation getOrderStatus.

The operation getOrderStatus provides the status summary of the requested order. An order can contain multiple orderlines, each for a specific title. The status of every orderline is reported separately. An orderline can also be reported in multiple statuses, for instance when part of the quantity is available and ready for production and the remaining quantity is in backorder.

If (a part of) the order is not delivered, the status includes an explanation why.

The operation requires the OrderId as input and available for orders entered via webservices only.

Available statuses for notifyOrder:

• New Order is accepted after being received during the service window
• InProgress Order(line) passed validation
• ProductionReady Order(line) is ready for pick/pack in warehouse
• Warning Order processing started with an issue for at least one orderline
• Processed Order is finished with shipment
• Cancelled Order is finished without shipment