...
| Expand | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
Volume limits and performance requirements
Metric | Value | Unit | Interval | Explanation |
|---|---|---|---|---|
Maximale response time | 2 | second | ||
Availability | 24 x 7 x 365 | The general availability of the service equals an average of 99.95% in prime time (08:00 - 01:00) in the standard time zone: UTC GMT +1. Outside this window, the web service availability may be lower, but never less than 95%. Planned maintenance by CB will be executed outside prime time and will be announced at least five working days in advance. Exception: CB can start planned maintenance four times a year at 23:00 hours. | ||
Planned downtime | 10 | hour | year | |
Unplanned downlime | 10 | hour | year |
Performance
The average service response time is no less than 2 seconds in prime time (08:00 -01:00). Inside this window, 99.95% of the requests will be dealt with. Outside prime time, 99% of the requests will be dealt with within 6 seconds.