Page Comparison

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The customer orders one or more products, stock is available and the order is shipped in one shipment.

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Flow description:

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The customer orders multiple products and stock is available for all products. At pick and pack multiple shipping units are created. The order is shipped in multiple shipments.

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Flow description:

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The customer orders multiple products and stock is available for at least one product. Also at least one product is in backlog. The order is shipped in multiple shipments.

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Flow description:

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The customer orders one or more products, but decides to cancel the order shortly after ordering.

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Flow description:

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• The customer decides to cancel the order at the shop
• The shop forwards the cancel request per orderline to CB with the operation cancelOrderLine.The operation confirms a successful cancellation
• The shop confirms the cancellation to the customer
• CB informs the shop that the complete order is cancelled with the operation notifyOrder and status event Cancelled

Alternative Flow 4 – partial customer cancellation

The customer orders multiple products, but decides to cancel at least one of the orderlines but not all shortly after ordering.

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Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• The customer decides to cancel orderline 1 in the shop
• The shop forwards the cancel request for orderline 1 to CB with the operation cancelOrderLine.The operation confirms a successful cancellation
• The shop confirms the cancellation to the customer

• CB assigns stock and start order processing for orderline 2. The shop is notified with the operation notifyOrder and status event ProductionReady
• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 5 – CB order reject

The customer orders one or more products, but the order is not accepted by CB due to unknown products.

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Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms rejection of the order

Alternative Flow 6 – partial CB cancellation

The customer orders multiple products and stock is available for at least one product. Also stock is not available for at least one product and backlog is not allowed.

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Flow description:

• The customer puts multiple products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms acceptance of the order

• CB verifies the order and identifies that orderline 1 is not available, the shop is notified with the operation notifyOrder and status event Warning
• The shop retrieves the order process status to see which orderline(s) are not available

• CB assigns stock and start order processing for orderline 2. The shop is notified with the operation notifyOrder and status event ProductionReady
• CB executes pick and pack for orderline 2 and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 7 – order during service window

The customer orders one or more products during the service window. Stock is available for all products.

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Flow description:

• The customer puts one or more products in the shopping basket
• The shop forwards the order to CB with the operation placeOrder. The operation confirms receipt of the order during the service window

• CB confirms acceptance of the order after the service window ended
• CB verifies the order, the shop is notified with the operation notifyOrder and status event In Progress

• CB assigns stock and start order processing for the order. The shop is notified with the operation notifyOrder and status event ProductionReady
• The shop can retrieve the order process status with operation getOrderStatus to see which orderline(s) are ready for production and cannot be cancelled anymore

• CB executes pick and pack for the order and creates a shipment. The shop is notified with the operation notifyShipment and status event Processed
• The shop retrieves the shipment details (including tracking number and a list of products) per shipping unit and can inform the customer

• CB informs the shop that the order is completed with the operation notifyOrder and status event Processed.

Alternative Flow 8 – cancel during service window

The customer orders one or more products, but decides to cancel the order during the service window.

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